A small business does not need an AI strategy. It needs the same three or four jobs done faster every week: replying to customers, writing the plan the bank asked for, describing a product, chasing an invoice. The pattern from lesson 1 holds: give it your facts, name the format, then check the one thing that matters.
Task 1: a customer reply you would send
The reply recipe
- 1
Paste the customer's message
Word for word. The model needs to see what they are upset about, not your summary of it.
- 2
Give the facts you are allowed to promise
The refund date, the delivery window, the policy. If you do not state them, the model will invent something plausible and you will have promised it.
- 3
Name the voice and the length
"Friendly, plain English, under 120 words, no exclamation marks." You are the brand; the model is the typist.
- 4
Read it once before sending
Check every date and number against what you gave it. That is the whole quality control step.
Your turn
Your turn: the customer reply
Write a reply to this customer message from [BUSINESS NAME]. Tone: [TONE]. Under 120 words. Use only these facts and do not promise anything else: [FACTS]. CUSTOMER MESSAGE: [MESSAGE]
Hint: The FACTS slot is the safety rail. A reply that invents a refund date you did not authorise is worse than no reply.
Task 2: a one-page plan with a cost table
The second job is longer but the move is identical. You supply the numbers you know; the model supplies the structure. Run this one as written to see the shape, then swap in your own business.
Try it
One-page plan for a mobile coffee cart
Knowledge check
Your customer reply came back promising a refund "within 24 hours", but you did not give it that fact. What do you do?